UK and EU Returns from the customer:
Under the UK Distance Selling Regulations June 2014 you have 14 working days from the day following receipt of the goods in which to cancel this order. Cancellation may be made by phone or email. You will have received your rights to cancel via automated e-mail.
You need to notify the retailer of your wish to return your order within 14 days upon receipt of your goods. You then have a further 14 days from the date you notify the retailer of your return to return the goods.Any goods returned outside of the 14 day returns policy cannot be refunded.
You, the consumer will be responsible for paying for the returned goods, we recommend that a receipt of postage by the Royal Mail for Special Delivery or Recorded Delivery. We do not refund courier charges. When sending your return we would ask that the goods are sent back in the original packaging, with outer protection, such as a box; in the same pristine condition as was sent to you, with the HANG TAG attached and not cut.
We ask that you take reasonable care of your wig/hairpiece in not exposing the wig/hairpiece in a room where people smoke and that the wig does not come into contact with food smells, perfume or other odours. If you return sprays, shampoos or other sundries, these must be un-used. We do NOT accept returns outside of EEC/EU