TEL: 01964 631199 (9.30am - 4.30pm)

 

 Package and Postage: 
After you have added your goods to basket, a choice delivery charges will be shown, normal delivery is 7 - 10 days, it may of course be sooner but If your order is temporarily out of stock, you will be informed via e-mail, so please make sure your e-mail is current, the e-mail will request whether you require the choice of either choosing a different shade or style or waiting for the order to arrive. An estimated date will be given. If you do not receive your parcel after 15 days, you must notify us for a lost parcel claim, which can take up to 30 days. Any parcels outside this time period must apply direct to the manager for a credit against their account. This is a goodwill gesture. If you have a multiple order please email info@wigsandpieces.com for special postage prices. Outside UK delivery can vary from 5 days onwards, depending on your country's national postal system. We do off DHL for International orders.


Returns from the customer:
"Under the Distance Selling Regulations you have 7 working days from the day following receipt of the goods in which to cancel this order. Cancellation may be made by phone or email". You will have received your rights to cancel via automated e-mail.
You, the consumer will be responsible for paying for the returned goods, we recommend that a receipt of postage by the Royal Mail or Recorded Delivery. When sending your return we would ask that the goods are sent back in the original packaging, with outer protection, such as a box; in the same pristine condition as was sent to you, with the HANG TAG attached and not cut. We ask that you take reasonable care of your wig/hairpiece in not exposing the wig/hairpiece in a room where people smoke and that the wig does not come into contact with food smells, perfume or other odours. If you return sprays, shampoos or other sundries, these must be un-used. We do not accept returns outside the EEC.
Due to the personal nature of wigs and hairpieces and for hygiene reasons we are unable to exchange or refund payment on wigs or hairpieces that have been worn, cut, brushed or restyled.

We ask that if you return your delivery note with the package, this will allow us to refund your account quicker.
If your returns comply with the Distance Selling Regulations, you will be granted a full refund.

Refunds:
Please allow approx 3 - 4 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address where your Order Confirmation email was sent).
After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This timescale is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will call you for your new card details.

Personalised Fittings: We welcome you to arrange an appointment for a consultation. Please telephone 01964 631199 between 9.30am - 4.30pm. We charge £30.00 for the consultation, but upon purchase of any wig we will discount this charge. Any wig that is worn as fitted when leaving the premises cannot be exchanged. We cannot accept visits without prior arrangement.

Shade Matching:
Can I send in a hair sample for you to match my colour?
Yes, Internet Wigs will be happy to help you select the right colour by matching your hair sample to the closest available wig/hairpiece colour. Please tape a piece of hair to a white A4, and if there are two shades to match, state the dominent shade please. Send this with an enclosed letter, stating which piece or wig model you wish it to be matched to. Please send to the address below, with email and telephone details

International Orders :
We can accept International orders provided that you use the 3-D online secure

3D Secure - Making Internet Shopping Safer

 

Please read instructions below if you are unaware of 3D Secure:

 3D Secure, protects your MasterCard or Visa card against unauthorised use when you shop online at participating retailers.  This simple service enables you to validate transactions you make over the internet by supplying a personal code.

At stage 2 of your checkout, a box like this will appear on screen, below is a sample of the Natwest Graphic

You do not have to contact your bank for this service, this is not your pin number from your cash machine, this is a unique personal number, you create to prevent fraud, if you have not already enrolled for this service, click the link, where it says I am not enrolled and you can do this online. Each time you shop on the internet, it will ask you for your enrollment pin, this is to stop fraudsters using your card.

What is 3D Secure ?
3D Secure is a service to enhance your existing Mastercard or Visa Account.  You enroll for the service with the bank that issued your card.  During the enrollment process you choose a personal code and a personal greeting.  After enrolment, you will be prompted for this personal code anytime you shop at a participating online merchant.  When you key in your personal code your card issuer validates that the correct code has been entered.  Your card issuer is responsible for validating and safekeeping this code so the merchant never has visibility or access to it.

How does 3D Secure protect me?
When you correctly enter your 3D Secure personal code during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed.  If an incorrect code is entered, the purchase will not be completed.  Even if someone knows your credit card number, the purchase cannot be completed without your personal code at participating merchants.  

What happens when I use my personal code at a participating merchant?
When you make a purchase at a participating merchant and enter your registered card payment details, you will automatically be prompted by your financial institution to enter your personal code.  There is no need to login or sign in to 3D Secure.  After reviewing the details of your purchase, you simply type in your personal code to complete your purchase.

Can I still use my card on websites where the merchant is not participating?
Yes you can still use your card with merchants who are not participating.  In these cases you will not be prompted for your personal code but the transaction will continue without it as normal.

Steps to get started using 3D Secure?

1.    Contact your card issuer to find out if they offer 3D Secure.
2.    Follow your card issuers instructions to enrol your card in 3D Secure.
3.    Enjoy shopping with comfort and security with participating online merchants.  

.  We will use Royal Mail International Signed for services to deliver your goods (approx 10-15 days) if your goods are in stock, you will be informed by e-mail if there is a delay, please ensure you use a valid e-mail.. If you have any further enquiries, please contact Wigs & Pieces 01964 631199

Please note we are not a shop, we are internet based. We are available for consultation via prior arrangement. The telephone is manned Mon - Fri 9.30am - 4.00pm.

Wigs & Pieces.com
The Old Surgery
Northside
Patrington
East Yorkshire
HU12 0PB
England